Browsing by Author "Kinyua, Jesse"

Now showing 1 - 8 of 8
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    Effect of Technology and Information Systems on Revenue Collection by the County Government of Embu, Kenya
    (2017) Karimi, Harriet; Maina, Kimani; Kinyua, Jesse
    Improvement of revenue collection in counties is the key to meeting their financial obligations leading to realization of their mandate to offer quality and timely services to the residents, the demand for which may exceed the available resources. Many counties have adequate revenue bases to finance the current level of services, but revenue collection levels are often low. According to reports by the Controller of Budget, revenue collection by 14 counties in Kenya fell below amounts generated by the former local authorities under their respective jurisdictions during the 2013/2014 financial year. In addition, the analysis showed that most counties failed to meet their local revenue collection targets. Several counties have been slammed with labour strikes and go-slows among their workforce due to delayed salaries and/or poor remuneration of employees working under the county governments. The purpose of this study was to establish the effect of technology and information systems on revenue collection by County governments INTRODUCTION in Kenya. The study was guided by technology acceptance theory. The study employed a descriptive survey research design. The target population of the study comprises all county government employees in Kenya. Purposive sampling and simple random sampling was used to select 102 respondents for the study. Content Validity was used as a validity test while Cronbach alpha coefficient was used for reliability test where a reliability coefficient of 0.7 was obtained and accepted. Data was collected using self-administered semi-structured questionnaires. Overall; it was found that technology and information systems had the effect on revenue collection. The study recommends a revision of the County’s Act and the integration of information systems in the management activities of Embu County. The findings of this study shall be beneficial to county governments as they were in a position to establish corrective measures and formulate policies to harness revenue collection.
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    The Influence of Political Environment on the Performance of Business Process Outsourcing Sector in Kenya
    (Academic Research Publishing Group, 2020) Kinyua, Jesse; Mburugu, Kirema; Nyambura, Chege
    The purpose of this study is to establish the influence of the political environment on the performance of the Business Process Outsourcing Sector in Kenya. The study covered all the 118 registered business process outsourcing companies in Kenya. Descriptive and inferential statistics were used in this study. The descriptive results indicate that the political climate in Kenya has not been conducive to the business process outsourcing sector. The inferential results indicated that the political environment had a statistically significant influence on the performance of the business process outsourcing sector in Kenya. The study, therefore, concludes that a conducive political environment is vital for the business process outsourcing sector to thrive. The study suggests that the government ought to consider developing and implementing measures and policies that will ensure a conducive political environment to enable BPO companies to thrive.
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    The Influence of Value Innovation Strategy on the Financial Performance of Manufacturing Firms in Kenya
    (Academic Research Publishing Group, 2020-12) Gachora, Susan; Kinyua, Jesse; Mburugu, Kirema N.
    Value innovation is the cornerstone of blue ocean strategy. Value innovation strategy aims at making competition irrelevant. The concept of value innovation strategy is founded on the belief that a business can make its competitors irrelevant in its decision making while at the same time emerging an industry leader. The purpose of this study is to establish the influence of Value Innovation Strategy on the financial performance of manufacturing firms in Kenya. The target population was 488 manufacturing firms drawn from the 12 categories of the sector in Kenya. Descriptive and inferential statistics were used in this study. The descriptive results indicate that the manufacturing firms in Kenya have implemented value innovation strategies which positively contribute to the financial performance of the firms. The inferential results also affirm that value innovation strategy significantly affect the performance of manufacturing firms in Kenya attributing up to 14.9% of its variation in performance. The study concludes that value innovation strategies boost financial performance of a firm. Managers of manufacturing firms should therefore implement value innovation strategies in order to improve financial performance.
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    Organizational Assets and Strategic Positioning in Telecommunication Industry in Kenya
    (Academic Research Publishing Group, 2020) M'Kuma, Ezekiah; Kinyua, Jesse; Kariuki, Samuel
    The rapid development in the telecommunication industry has raised a question about the organizational assets and strategic positioning in a rapidly changing environment. The telecommunication industry is continuing to change and mounting a lot of pressure towards the fitness of organizational assets and strategic positioning. The demand for efficiency in the telecommunication industry has enabled exploration of organizational assets that guarantee desired strategic positioning. The fast changing environment has led the industry to focus on developing organizational assets which guarantee them future success in meeting the fast changing expectations and that which position them well in the dynamic market. The study was carried out in the four mobile and network operators licensed by Communication Authority of Kenya. These were Safaricom limited, Airtel Kenya, Orange Kenya and Equitel Kenya. Descriptive statistics such as mean scores, standard deviation, frequency distributions and percentages were used in this study. The study used Pearson Correlation to measure strength of linear relationship between variables. The research adopted multiple regression analysis in testing of variables. A Census method was used on strategic planning managers and C.E.O’s from 188 customer care centers from the four mobile and network operators. Primary data were collected using semi-structured questionnaires and secondary data were corrected using interview schedule. The questionnaires were administered to all Strategic planning Managers at customer care centers or C.E.O’s at headquarter offices for four companies in 47 counties. The findings on this objective revealed that organizational assets positively influence the strategic positioning of telecommunication industry in Kenya. The study concluded that assets components were all statistically significant to enhancing strategic positioning in the telecommunication industry. It is recommended that the strategic managers of the telecommunication industries should ensure the right use of assets. CAK and Ministry of ICT should make it a requirement that telecommunication industries should be submitting reports regularly of the assets they have.
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    Organizational Factors that influence Implementation of Strategic Plans in Private Secondary Schools in Nairobi
    (Scholars Academic and Scientific Publishers (SAS Publishers), 2017) Nyagemi, Abel; Njeru, Winnie; Kinyua, Jesse
    The study sought to establish organizational factors influencing implementation of strategic plans in private secondary schools Nairobi. Specifically, the study aimed at determining the effects of top management commitment, coordination of activities, employee skills and responsibilities and organization culture on implementation of strategic plans. A descriptive cross sectional study was used. The study population was 101 private secondary schools. A random sample of 50 private secondary schools was considered. A structured questionnaire was administered. Data was analyzed using inferential and descriptive statistics such as frequencies; percentages and graphs. Exploratory factor analysis was used in determining the influencing factors. The study established the following group of organizational factors as having an influence on implementation of strategic plans in private secondary schools in Nairobi: resource constraints (human and financial), overlapping activities, interference from the local government, work pressure, conflict of interest, poor attitude, overlapping plans and tight timeframes. The conceptual model was tested and found to be having a statistically significant relationship among the implementation of strategic plans, top management commitment, coordination of activities, employee skills and responsibilities and organization culture. The study recommends a further study on the specific factors should be done in particular sub-counties to explicate on how those factors affect implementation of strategic management plans in private schools in other counties in Kenya.
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    Organizational Learning and Strategic Positioning in Telecommunication Industry in Kenya
    (Academic Research Publishing Group, 2020) M'Kuma, Ezekiah; Kinyua, Jesse; Kariuki, Samuel
    The telecommunication industry is continuing to change and mounting a lot of pressure towards efficiency in the business world enabling exploration of new opportunities in the rapidly widening digital environment. The fast changing environment has led the industry to focus on developing organization learning which guarantees future success in meeting the fast changing telecommunication market. The study focused on organizational learning on strategic positioning in telecommunication industry. This study adopted a descriptive design. The target population for this study comprised of 188 strategic planning managers at customer care centers and Chief Executive Officers at the head offices of the four mobile and fixed network operators in Kenya namely; Safaricom Limited, Airtel Kenya, Telkom Kenya and Equitel Kenya. The study used Census to collect the data from the four mobile operators. Primary and Secondary data was used in this study. Primary data was collected using a questionnaire administered to respondents through drop and pick method. Descriptive statistics and inferential statistics was used in this study. The study established that continuous learning had influence on strategic positioning of telecommunications industries in Kenya. The results confirmed that telecommunications industries that practiced continuous learning based on innovation had strategic positioning advantage than those organizations that do not. This means that improvement on continuous learning led to strategic positioning in telecommunication industry in Kenya. This study concludes that organizational learning was statistically significant. The study recommends that the communication authority should lobby for application of the most recent technology by its members for use by the research and development department in conjunction with the ICT ministry.
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    Organizational Processes and Strategic Positioning in Telecommunication Industry in Kenya
    (Research Gate, 2019) Kinyua, Jesse; M'Kuma, Ezekiah; Kariuki, Samuel
    The steady growth on mobile and internet connectivity has increased growth in telecommunication industry. The changed environment has necessitated a new business model in the telecommunication industry structure aiming at building resource capabilities and strategic positioning in the fast changing business environment. The study established how organization processes led to strategic positioning in telecommunication industry. The study was carried out from the entire mobile and network operators licensed by Communication Authority of Kenya. These were Safaricom limited, Airtel Kenya, Orange Kenya and Equitel Kenya. Descriptive statistics as mean scores, standard de viation were used in this study. The study used Pearson Correlation to measure strength of linear relationship between variables. The research adopted multiple regression analysis in testing of variables. A Census method was used on strategic planning mana gers and C.E.O’s from 188 customer care centers from the four mobile and network operators. Primary data were collected using semi-structured questionnaires. The questionnaires were administered to all Strategic planning Managers at customer care centers at headquarter offices for four companies in 47 counties. The study found that organization processes in telecommunication industry significantly affected strategic positioning. The study established that there was a strong statistically significant. The study recommends that telecommunication industry should invest in improvement of organization processes through innovation in order to position itself strategically in a vast changing environment.
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    Performance Measurement of the Business Process Outsourcing Sector in Kenya: Balance Scorecard Approach
    (Academic Research Publishing Group, 2020) Kinyua, Jesse; Mburugu, Kirema; Nyambura, Chege
    The aim of this study is to investigate the performance measurement of the business process outsourcing sector in Kenya using the balanced scorecard approach. The components of the approach include financial, internal processes, customers, learning and growth. The study was carried out in all the registered business process outsourcing companies in Kenya and questionnaires administered to the marketing managers of the respective companies. To analyze data, descriptive statistics and Kruskal Wallis Test were used. Descriptive statistics was used to ascertain the view of the performance of the sector by use of means and standard deviations. Kruskal Wallis Test was used to obtain the perception of the respondents on the use of the four balanced scorecard perspectives in their companies. The study established that the business process outsourcing sector in Kenya used the balanced scorecard that included both financial and non- financial measures. However, they tended to lean more on the use of financial measures. This paper, therefore, recommends the use of non- financial measures to measure performance too.