The Influence of Political Environment on the Performance of Business Process Outsourcing Sector in Kenya

Loading...
Thumbnail Image
Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
Academic Research Publishing Group
Abstract
The purpose of this study is to establish the influence of the political environment on the performance of the Business Process Outsourcing Sector in Kenya. The study covered all the 118 registered business process outsourcing companies in Kenya. Descriptive and inferential statistics were used in this study. The descriptive results indicate that the political climate in Kenya has not been conducive to the business process outsourcing sector. The inferential results indicated that the political environment had a statistically significant influence on the performance of the business process outsourcing sector in Kenya. The study, therefore, concludes that a conducive political environment is vital for the business process outsourcing sector to thrive. The study suggests that the government ought to consider developing and implementing measures and policies that will ensure a conducive political environment to enable BPO companies to thrive.
Description
Keywords
Political environment, Business process outsourcing, Performance, Kenya
Citation
The Journal of Social Sciences Research