Effect of Mobile Communication Services on Performance of Saccos in Kenya
Mugo, David M.; Muathe, S.M.A; Waithaka, Stephen T.
Date:
2018-10
Abstract:
The ubiquitous nature of mobile technologies and devices, present new
challenges and opportunities for Deposit-Taking Savings and Credit
Cooperative Societies (SACCOs) as they integrate them into their processes
with the hope of improving their performance. To enhance their performance,
Deposit-Taking SACCOs have adopted and are using mobile communication
services including mobile messaging, mobile call services, mobile email,
mobile chatting and mobile conferencing services. However, the effect of
these mobile communication services on performance of Deposit-Taking
SACCOs has not been well studied. Even though some studies have indicated
the positive potential of mobile communication services, other studies indicate
that they have no effect on organizational performance. Given these
contradictions, this study sought to investigate the effect of mobile
communication services on performance of Deposit-Taking SACCOs in
Kenya. Descriptive and explanatory research designs were adopted using
quantitative and qualitative approach to data collection, analysis and reporting.
The study used a sample of 86 Deposit-Taking SACCOs drawn from a target
population of 110 Deposit-Taking SACCOs that were licensed by SACCO
Societies Regulatory Authority as at 31st December 2011. A structured
questionnaire administered to two managers (from information technology
and finance departments) in each SACCO was used to collect primary data.
Inferential analysis revealed the exististence of statistically significant positive
effect of mobile communication services on performance of Deposit-Taking
SACCOs in Kenya. The study therefore recommends investments and
increased utilization of mobile communication services within DepositTaking SACCOs in Kenya.
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Articles: Department of Mathematics and Statistics
Journal articles for Mathematics, Computing & Information Technology
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