Browsing by Author "Nyambura, Chege"
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The Influence of Political Environment on the Performance of Business Process Outsourcing Sector in Kenya
Kinyua, Jesse; Mburugu, Kirema; Nyambura, Chege (Academic Research Publishing Group, 2020)The purpose of this study is to establish the influence of the political environment on the performance of the Business Process Outsourcing Sector in Kenya. The study covered all the 118 registered business process outsourcing ... -
Performance Measurement of the Business Process Outsourcing Sector in Kenya: Balance Scorecard Approach
Kinyua, Jesse; Mburugu, Kirema; Nyambura, Chege (Academic Research Publishing Group, 2020)The aim of this study is to investigate the performance measurement of the business process outsourcing sector in Kenya using the balanced scorecard approach. The components of the approach include financial, internal ...